Get in touch. Email james.mooney@thewanderingpaddy.com with a question, a problem or an idea for a story. I read every email myself, usually within a couple of days.
Your subscription
Suan is a yearly subscription with the first week free and new stories every month. The price for your country is shown before you start. It renews each year until you cancel, and if you cancel before the free week ends you won't be charged.
- iPhone: open Settings, tap your name, then Subscriptions, then Suan. Or in Suan, go to Settings, then Subscription.
- Android: open the Play Store, tap your picture, then Payments & subscriptions, then Subscriptions, then Suan.
- New phone? Sign in with the same Apple ID or Google account and tap Restore purchases in Suan's Settings.
Waking in the night
After midnight, Suan opens on Back to Sleep: a near-black screen with four choices, so there's nothing to browse. On an iPhone you can also ask Siri ("I'm too hot in Suan", "My mind's racing in Suan", "I can't sleep in Suan", "Tell me a story in Suan") or use the Back to Sleep widget, and on an Apple Watch the same choices are on your wrist. On Android, press and hold Suan's icon for the same choices.
Tracks that download
The sleep stories and other longer tracks download in the background once you subscribe, so the first download from the store is smaller. Everything offered at 3am is inside the app already and plays with no signal. If a track hasn't arrived yet, playing it fetches it straight away.
Your nights
Connecting Apple Health or Health Connect is optional. If you do, Suan reads your sleep on your phone to show your nights beside the tracks you used, in plain words, never a score. It never sends your health data anywhere. Suan has no account and no server; your answers and listening stay on your phone. See the privacy policy.
Something isn't right
- No sound: check the volume. Suan pauses when headphones come out, so nothing plays out loud beside a sleeping partner.
- The sound stops too soon: the sleep timer fades it out gently. Change or turn off the timer from the player. Tinnitus-friendly mode, in Settings, keeps a quiet sound going all night.
- Anything else: email me, with your phone model if you can.
A note on health
Suan helps you relax and drift off. It isn't a medical device and doesn't diagnose or treat any condition. If your sleep or your health is a worry, talk to your GP.